Frequently Asked Questions
Do you offer international shipping?
Yes! We ship worldwide. Shipping fees and delivery times vary depending on your location. You can check the shipping options at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time. TRACK MY ORDER
Can I modify or cancel my order?
Orders are processed quickly to ensure timely delivery, so we can only modify or cancel orders within 24 hours of placement. Please contact us as soon as possible if you need to make any changes.
How long does shipping take?
We process orders within 1 to 2 business days. Delivery typically takes between 6 to 12 business days, depending on your location. You will receive a tracking number via email once your order has been shipped.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options available at checkout.
How do I know my size?
Please refer to our Size Guide on each product page for detailed measurements to help you choose the perfect fit. If you’re still unsure, feel free to contact us for personalized advice!
How do I care for my clothing?
We provide care instructions for each product on the product page. For general care, we recommend following the specific washing instructions to maintain the quality of your garments. For more details, check our Fabric & Care section.
How can I contact customer service?
If you have any questions or need assistance, you can reach us via our Contact Page or email us at contact@solepolly.com. We’re here to help!