Privacy policy

At Sole Polly, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data, and how we ensure compliance with privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Australian Privacy Principles (APPs), and other relevant data protection laws.

1. Information We Collect

We collect personal information that is necessary to provide you with our services. This information includes:

  • Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: We collect payment information, such as credit card details, but these are processed by trusted third-party payment providers and are not stored on our servers.
  • Account Information: If you create an account on our site, we will collect your username, password, and any other relevant data to provide you with a personalized experience.
  • Browsing and Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, and information about your browsing behavior.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our site. Consentmo is used to manage your consent for cookies and track your preferences regarding cookie usage.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders and deliver the products you request.
  • To communicate with you regarding your order, shipping status, and provide customer service support.
  • To personalize your shopping experience and improve our services.
  • To send you promotional offers, newsletters, and marketing communications, if you have opted in to receive them.
  • To monitor and analyze website usage and performance, in order to improve the functionality of our website and services.
  • To detect and prevent fraudulent activities and ensure the security of our website.

3. Cookies and Consent Management

We use Consentmo to collect and manage your consent for the use of cookies on our site. Consentmo ensures that we only use cookies and tracking technologies after receiving your explicit consent, in compliance with GDPR, CCPA, and other relevant laws.

  • Types of Cookies Used: We use both essential cookies (which are necessary for the functioning of the website) and non-essential cookies (such as performance and marketing cookies). You have the option to manage or withdraw your consent at any time by adjusting the cookie settings on our site.
  • Managing Cookie Preferences: When you first visit our website, you will be prompted to consent to our use of cookies. You can change your cookie preferences at any time by visiting the cookie settings section on our website.

4. How We Protect Your Information

We implement strong security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include:

  • SSL Encryption: All data transmitted through our site is encrypted using SSL technology to protect your personal and payment information.
  • Payment Security: We use trusted third-party payment processors to handle all transactions, and your payment information is not stored on our servers.
  • Regular Security Audits: We continuously monitor our website and systems to detect and address any potential vulnerabilities.

5. Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: We share your information with trusted third-party providers who help us operate our website, process payments, or deliver your orders (such as payment processors, shipping carriers, etc.).
  • Legal Compliance: We may disclose your personal information if required by law or to protect our legal rights, comply with a legal process, or prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

6. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
  • Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Objection: You can object to the processing of your personal data for specific purposes, such as marketing.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

For users in California (under the CCPA), you also have the right to:

  • Know: Request access to the personal information we have collected about you.
  • Delete: Request the deletion of your personal data.
  • Opt-out: Opt-out of the sale of your personal data.

To exercise any of these rights, please contact us at contact@solepolly.com

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete this information.

8. International Data Transfers

As we operate internationally, your personal data may be transferred to countries outside of your country of residence, including countries with different data protection laws. By using our website and providing your personal data, you consent to the transfer and processing of your information in these countries.

9. Notification of Data Breaches

In accordance with Australian Privacy Principles (APPs) and other applicable laws, if we experience a data breach that is likely to cause harm to individuals, we will notify you within 72 hours of becoming aware of the breach, as required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the bottom. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@solepolly.com