Shipping

At Sole Polly, we are committed to providing our customers with an exceptional shopping experience, offering fast and reliable delivery, no matter where you are in the world. We ship globally and take great care to ensure your purchases arrive in perfect condition and in a timely manner.

1. Shipping Areas

We currently ship internationally, with worldwide coverage in the following regions:

  • Canada (our primary market)
  • United States
  • European Union
  • Rest of the World (Asia, Australia, Middle East, etc.)

Customers can select their country during the checkout process, and available shipping options will be displayed based on their location.

2. Shipping Times

We strive to process and ship all orders as quickly as possible. Shipping times vary depending on your location and the shipping method chosen:

  • Canada: between 4 to 11 business days
  • United States: between 4 to 11 business days
  • European Union: between 3 to 10 business days
  • International: between 5 to 12 business days

Delivery times may vary due to external factors (public holidays, unforeseen events, weather conditions, etc.). You will receive a confirmation email once your order has shipped, along with a tracking number to follow your package.

3. Shipping Costs

Shipping costs are calculated based on your destination, the weight of your order, and the shipping method you choose. You will be able to review these costs before completing your order.

We offer:

  • Standard Shipping: An affordable option for longer delivery times.
  • Express Shipping: A faster option for those who wish to receive their order more quickly, with additional fees.

Free shipping is available for orders over a minimum amount, which will be displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can track your package. You will be able to follow the progress of your delivery and ensure it arrives within the estimated delivery time.

5. Customs and Taxes

For international shipments, customs duties, taxes, or import fees may apply depending on the laws of your country. These fees are the responsibility of the customer and must be paid directly to the local customs authorities. We recommend checking the customs regulations in your country before placing an order.

6. Shipping Issues

If you encounter any issues with the delivery of your order (damaged package, delayed delivery, or lost package), please contact us immediately at contact@solepolly.com. We are committed to resolving the issue promptly to ensure your satisfaction.

7. Returns and Exchanges

We offer a flexible return policy to ensure your satisfaction. If you are not completely happy with your purchase, you may return items within 14 days of receiving them, provided the items are in new and unworn condition.

Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part. For more details, please refer to our Return Policy.