Terms & conditions

1. Acceptance

Welcome to Sole Polly! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our site. If you do not agree to these Terms, you must not use this website.

Sole Polly reserves the right to amend or update these Terms at any time, and such changes will be effective immediately upon being posted on this page. Your continued use of the website after changes have been posted constitutes your acceptance of the revised Terms.

2. Company Information

The website is operated by FAHBRED LLC. We reserve the right to amend these Terms and Conditions without prior notice.

3. Capacity

The products on our website are available for sale only to individuals who can form legally binding contracts under applicable law. By placing an order, you confirm that you are at least 18 years old or have the legal capacity to enter into a contract.

4. Orders

  • Placing an Order: When you place an order on our website, it constitutes an offer to purchase products for the price listed on our site, including applicable shipping, taxes, and additional charges.

  • Order Acceptance: Your order will be considered accepted only when we confirm receipt of payment and send you a shipping confirmation email. We reserve the right to reject any order at our discretion, including if there is an error in product pricing, descriptions, or availability.

  • Order Cancellation: Once an order is processed and shipped, it cannot be canceled.

5. Pricing

  • All prices listed on our website are in $ AUD (Australian Dollars) and include taxes unless otherwise specified. Shipping and handling charges are added at checkout and are calculated based on the delivery location and shipping method selected.

  • Prices and product availability are subject to change at any time without prior notice.

6. Shipping & Delivery

  • Shipping Locations: We offer shipping to:

    • Australia

    • Canada

    • United States

    • European Union

    • Rest of the World (including Asia, Australia, Middle East, Africa, etc.)

  • Processing Time: Orders are typically processed within 2 business days. You will receive a confirmation email once your order has been shipped, along with tracking information where applicable.

  • Shipping Fees: Shipping fees are calculated at checkout based on your location and the shipping method you choose.

  • Delivery Times: Delivery times vary based on location and shipping method. You can view estimated delivery times on our Shipping Policy page.

  • Customs and Duties: For international orders, customs duties and taxes may apply. These are the responsibility of the customer and are not included in the price of the goods at checkout.

7. Returns & Refunds

  • Return Policy: We offer a 14 day return period from the date of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.

  • Return Process: To initiate a return, please contact us at contact@solepolly.com with your order number and reason for the return. We will guide you through the return process.

  • Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 5 - 10 business days.

  • Non-returnable Items: Some items, including [e.g., sale items, personalized products], may be non-returnable.

8. Payment

 

  • Accepted Payment Methods: We accept a variety of payment methods including:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.

    • PayPal.

    • Apple Pay.

    • Google Pay.

    • Shopify Payments (if applicable).

  • Currency: All transactions are processed in $ CAD (Canadian Dollar).

  • Payment Security: Payments are securely processed through our payment gateway. We do not store any payment information on our servers.

  • Payment Authorization: All payments are subject to authorization by the payment provider. If authorization is refused, the order will not be processed.

9. Gift Cards

  • Validity: Gift cards are valid for 6 months from the date of purchase.

  • Usage: Gift cards cannot be exchanged for cash and must be used before the expiration date.

10. Limitation of Liability

To the fullest extent permitted by law, FAHBRED LLC and its subsidiaries are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to, damages for loss of profits, use, data, or other intangible losses.

If any applicable law prohibits the limitation or exclusion of liability, our total liability shall be limited to the purchase price of the product or service giving rise to the claim.

11. Intellectual Property

All content on our website, including text, images, graphics, logos, and designs, is the property of Sole Polly and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content from our website without our prior written consent.

12. Privacy Policy

We respect your privacy. To understand how we collect, use, and protect your personal information, please refer to our Privacy Policy.

13. Force Majeure

FAHBRED LLC is not responsible for delays or failure to perform any obligations due to events beyond our control, including but not limited to, natural disasters, pandemics, strikes, or other unforeseen circumstances.

14. Governing Law

These Terms and Conditions are governed by the laws of the United States of America. Any dispute arising out of or related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Wyoming, USA.

15. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the revised Terms will take effect immediately upon posting. Your continued use of the website after any changes will constitute your acceptance of the revised Terms.

16. Contact Us

If you have any questions or concerns about these Terms and Conditions or need assistance, please contact us at:contact@solepolly.com